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#Vpn asks for saved password mac how to#
#Vpn asks for saved password mac windows#

In the drop-down menus, you will find tips on how to do this for each application or service.ĭoes your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.Ĭhange the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, AUAS Wi-Fi) that you use on those devices. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them.

Step 5 (On your other devices)Īfter you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your AUAS account. Next, unlock your ICT workstation with your new password.

#Vpn asks for saved password mac windows#

Lock your ICT workstation via the Windows key+L.

See step 3 of the preparation if you are not sure.

You will receive a confirmation of the password change on your AUAS-mail from the Servicedesk ICT Services ( If you have a private email address in DSPE, you will also receive the confirmation on that address.Ĭheck again if you are connected to VPN.

If you receive the message 'The data entered does not match the data in our system' when entering the requested data, please contact the Servicedesk ICT Services by telephone on 0. If not, click on 'Connect' and log in with your AUAS ID. You will see 'HVA VPN connected' with a green and white check mark behind it if your VPN is on. Make sure you are connected to VPN: type 'Pulse Secure' into the search field in the lower left-hand corner of the task bar. Step 2Ĭlose all applications and save your files, as you will need to restart your ICT workstation later in the process. This includes all the devices you use to check your AUAS email or calendar, for example. With the exception of your managed ICT workspace, switch off all other (personal and/or mobile) devices that you use to access AUAS services. PREPARATION Step 1 (on your ICT workstation) So please be patient and try again before calling the ICT Services Service Desk. This can take a few minutes, but unfortunately in some cases also a few hours.

This will prevent your AUAS ID from being blocked because your devices will automatically keep trying to connect with the old password.ĭoes your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. Please note! It is important to carefully follow all the steps on your managed workspace.